1st Community FCU is converting to a new Debit and Credit Card Processor on Monday, March 16, 2026.
This change should not affect your current cards or any renewal cards you will be receiving in the mail.
Please see below for some frequently asked questions about our debit and credit cards.

There are however changes to numbers to contact for specific services:
     IVR / Card Activation & PIN Change 866/762-0558
     IVR / Card Activation & PIN Change (outside the US) 501/588-7531
     Lost & Stolen Cards (within the US) 888/241-2510
     Lost & Stolen Cards (outside the US) 909/941-1398
     Card Dispute Intake 844/419-0739

Q. Will my current card still work?
    A. Yes

Q. Will there be any downtime during conversion?
     A. There should be no disruption to using your cards or pre-authorized items processing on your cards.  The only thing that won’t be working on Monday, March 16th and Tuesday, March 17th is Instant Issue for new or replacement cards at our offices.  Instant Issue should be available again to print new or replacement cards by Wednesday, March 18th.

Q. When will I receive a new contactless Debit or Credit card?
     A. When your card renews

Q. Can I continue using my current card?
     A. Yes

Q. When should I activate my new card?
     A. Immediately after receiving it by calling 866/762-0558

Q. Will my PIN change?
     A. No, but you can call 866/762-0558 if you want to change your PIN.

Q. What should I do with my old card?
     A. Once you receive your new card, activate the new card, test the new card, and shred the old card.

Q. Will ATMs still work?
     A. Yes, in fact, we have joined the CO-OP Network making more ATMs available for you to use with no surcharge fee nationwide as of March 16, 2026. You can click on the link Locator to access the CO-OP Network ATM locator.  This link will also be posted in online banking, the app and on our website.

Q. Can I still make online purchases?
     A. Yes

Q. My PIN is not working.  How can I get a PIN?
     A. Contact 866/762-0558

Q. Will my card still work with Apple Pay / Google Pay / Samsung Pay?
     A. Yes

Q. Will I need to re-add my card to my mobile wallet?
     A. If you receive a new card, you may need to add it

Q. Who should I contact to put a travel notification on my debit or credit card?
     A. Call Card Support at 844/419-0712

Q. Who should I contact if my card is lost or stolen?
     A. Lost & Stolen Cards 888/241-2510

Q. Who should I contact to file a dispute?
     A. Dispute intake 844/419-0739